New business imperatives are transforming the collaboration needs of the modern enterprise. No longer is it enough to be able to just communicate, instead teams need to be able to collaborate across a variety of platforms from the context of their current tasks. The competitive advantage which this delivers in reducing “time-to-decision” is fast becoming invaluable.
Unified Communication, or, UC, is an enterprise communication solution that binds all communication applications and tools on a common platform. UC is on a steep growth path as corporate communication tools and applications like video conferencing, voice, mobile and messaging are all moving to the IP network. Unified communication provides a seamless experience to the users through better analysis and monitoring of the system, especially in organizations like contact centers. Applications like presence-aware is one of the emerging categories in UC. There are a variety of UC solutions available in the market that helps users to experience integrated communications on platforms such as Mac, Windows, Android, and iOS. Today UC capabilities have been extended to tablets and smartphones. Some popular solutions like IPedge, VIPedge phone systems, etc. can work seamlessly with UC.
Our UC solutions help organizations to move video conferencing out of the VC room and take it to almost anywhere where you need it to be.
Increasingly, Voice over Internet Protocol (VoIP) is taking over traditional telephony and enabling businesses to move to the internet to make and receive telephone calls. With several advantages in scalability, flexibility, cost efficiency, and special feature availability, it is increasingly getting popular.
The core benefit of IP telephony is the ability to deliver cost savings by reducing calling costs, both for SME and corporate organizations. They also provide the equally important benefit of simplifying the implementation and management of telephony systems by using existing LANs or VPNs. Powerful IP phone instruments simplify access to co-workers and clients via special “soft buttons” that can be programmed to quick-dial frequent contacts and easy access to corporate phone directories. We can also integrate our VoIP solution to work with most VoIP service providers in India.
As VoIP is a core element of any Unified Communications (UC) solution, its value increases further when voice is integrated with other modes of communication, thus facilitating seamless collaboration. We integrate VoIP with AV systems, video conferencing, instant messaging, presence, and integration with the organization’s Active directory and email system.
Enterprise VoIP services are enterprise-grade versions of residential VoIP and business VoIP solutions that provide large organizations with advanced features and functionality such as private branch exchange (PBX) capabilities, conference calling, desk-to-desk calling, music on hold and automated attendants.
Enterprise VoIP offerings may also offer an additional level of security such as IPSec encryption, Voice over Secure IP (VoSIP), Secure Voice over IP (SVoIP) or Secure Voice over Secure IP (SVoSIP) to help protect confidential VoIP communications.
As with all VoIP (or Internet telephony) solutions, enterprise VoIP utilizes packet-switched telephony to transmit calls over the Internet as opposed to the circuit-switched telephony used by the traditional Public Switched Telephone Network (PSTN).